French entrepreneur & digital innovation expert in Singapore/APAC
“If you weren’t already in a business, would you enter it today ? If the answer is no, what are you going to do about it?” – it is with this type of questions that Peter Drucker became known as one the leading management consulting practitioners and theorists in the second half of the XXth century….
Thanks to Xavier Pavie, Associate Academic Director at ESSEC Singapore, I ran a 6-week course in Design Thinking for their class of international students. The departure point was quite exciting: those students were staying in Singapore for a few months only, so they had a fresh point of view on the behaviour of the population….
Telecom operators (telcos) have long had a bad reputation of customer (mis)management, abusive prices, overall poor service and rigid mindset. This can be partly explain by their business model. Having invested billions into a fast-changing infrastructure, they want their money back. Be it at the expense of consumers who in any case have little choice…
Third week of discovery of the tech, digital and social scene of Singapore, with, again, more insights gained as interviews piled in my schedule. After having talked – a bit – of the social media agency industry, of the cultural aspects to remember when doing business in South-East Asia, here are a few thoughts about…